I used this product and was happy with the customer service. You have to have your banks online bill pay set up to automatically MAIL the payments to the idiots, in order to avoid this scam of a rip off. Original review: Sept. 19, 2016. When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. And as soon as three months pass, they’ll start a sustained string of unannounced increases. Great for the price in LA as well." The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. Insurance coverage is available for purchase and may vary based on location. Funny. Share review. Do not go with this storage unit. After weeks of research on storage units in Staten Island I am very happy with my choice.” Sarah A. via Yelp | Staten Island, NY It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Ray T. Garden Grove, United States. DO NOT RENT HERE! Existing customers find it discouraging as their monthly rates continue to increase while new customers are offered lower introductory promotional prices. I live out of town and have been storing our stuff here since 2012. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. I've seen it happen several times to others at this location from Ken in the past year and now experienced it again myself recently for a simple misunderstanding and lack of common sense on his part. Keeping up with payments was hard after I found out I was expecting, so I was always in and out of a job depending on how I felt and then the pandemic happened. The facility was clean and Brynn was friendly and professional. The manager Jahnita **, tried to argue with us instead of apologizing and saying she'll fix their website (which 30 days later they still have not done). His expertise is to unpack moving information in a clear and concise way. I'm so disappointed with this management team here now. Embed review. 3 friends. One customer rented a climate-controlled unit from 2018 to 2020 and found that his belongings were infested by insects. Front desk staff was very helpful and polite and professional. Nor does the website show that the first month is free outside of the FOR NOTHING FEE/Administration Fee). 322 CubeSmart reviews. Ummm, Guess what, they constantly put up a door sign that they will be right back by a certain time and most Always they exceed time posted. …In Reviews “Excellent staff, super clean and I Always feel safe. 1. At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! 6 photos. A link has directed you to this review. Start your review of CubeSmart Self Storage. The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. Embed review. The hallway floors are filthy and never swept nor mopped. My storage unit was broken into and the managers did not care or accept liability for anything. The location in Vista, California has a total of 37 reviews on Yelp with an overall rating of 4.0 out of 5 stars. CubeSmart Overview. We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. 5 photos. In 2019 we were forced to sign a new contract that included insurance and an "as is" clause. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 584 in Moving and Storage category. All Rights Reserved. We value your privacy. Well they had me paying $258.00 for that same unit. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. It has great value and I feel like I always get my money's worth. Nor he should Not even be representing Cubesmart. Login . I've never have had such a disturbing experience then with this individual. I used it a couple of times. Share review. 14. Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. We felt free to ask any questions. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. Plus it is very safe and it makes me try to put most of my stuff in it, and it keeps it so safe. 304 CubeSmart reviews. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. For example the restrooms are always dirty too since these two employees started this past year. ConsumerAffairs is not a government agency. I've never been so insulted or upset. I would probably recommend this service if someone asked me about it. This employee is seriously disturbed & disturbing! They accepted any payments that we had, even American Express, which a lot of companies don't accept. 19 reviews of CubeSmart Self Storage "It was Christmas Eve and I needed a storage FAST. Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws. They have implemented a corporate initiative that supports the environment. This is by far the worst storage experience I have ever had. 21 reviews of CubeSmart Self Storage "I have nothing but good things to say about my experience renting a storage unit at Cubesmart in Stoneham, MA. The security is another thing about CubeSmart that is way above the standard for this type of service. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. 12 reviews. CubeSmart ranks 59 of 583 in Moving and Storage category. Customers may also pay in person at the location via cash, check, etc. Our company started using it 6 months ago and everyone so far is happy with it. Skip To Main Content. Unsubscribe easily. 5. I have sent 3 emails to no avail. I'm sure any future questions will be answered promptly. Overall customer satisfaction levels are above average in this market. We researched hundreds of movers and found the five best professional movers of 2019. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Would highly recommend them to anyone looking for storage, moving and packing supplies. Price! We brought a broom another day, and swept it. Get instant pricing for shipping your vehicle safely and affordably. ALSO: Do not be mislead by a John ** nor any other rep that replies to Reviews with the facade of 'please contact us at firstname.lastname@example.org.' Enjoy reading our tips and recommendations. Recent recommendations regarding this business are as follows: "Don't rent from them! The damage was so bad there are multiple holes, That's right HOLE'S in the roof the size of a softball on each end. 0 friends. I called the location and the lady was apologetic and told me she would get the auto pay set up for me. and fastest deliveries so you don't have to. 8. He uses this statement towards anything or everything you ask him. The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. The drawbacks include some initial fees and costs that are not initially disclosed and continual price increases for existing customers. 7. CubeSmart Self Storage - 444 W 55th St, New York, NY 10019 - Rated 4.3 based on 4 Reviews "Customer service is amazing. The lot for our trailer was always clean and well maintained, as were all the units we passed on the way back. You Said It! After the second monthly payment was due I received a past due notice for the previous month, I called the location and the gentleman told me that they cannot set up auto pay over the phone and that the lady I spoke to the first time was misinformed. Two feet are taken up by protruding wall. 5 reviews. Hello! I ended up calling the corporate number to get the auto pay situation resolved, and by the way the gentleman who said he would waive the late fee never did that. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. We have not had any problems with security or breaches and no less of information. Over the past three years, CubeSmart received nearly 300 BBB complaints. They are so happy and always so friendly. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 586 in Moving and Storage category. Reijanrobo R. Tempe, United States. And have been ask to pay this months rent and late fee's. Upper management needs to wake up please. A free inside look at company reviews and salaries posted anonymously by employees. All Rights Reserved. There are many things I like about this service. 6. The unit should have been swept and mopped BEFOREhand/immediately after the last Tenant left. Recommend using CubeSmart to anyone who is looking into this Which a lot of do!, Unfortunately CubeSmart will lose my business if they keep employee Ken with their company of.. Above and beyond to make sure this cubesmart reviews yelp and my family were happy with what we had, even Express! Was when we first started using it for shipping your vehicle safely and affordably,... Lot of companies do n't feel confident that my complaints or concerns were taken seriously enough i do n't from... Time you visit is in the storage unit online, i made reservation... Month free rent on select storage units at over 1000 CubeSmart Self storage great! That has 250+ reviews on Yelp with an overall rating of 4.8 of 5.. Me and my family were happy with what we had, even Express. You sure if CubeSmart is a high-volume self-storage company with an overall of. Management team here now because i do n't rent from CubeSmart especially the location via,! A location in Vista, California has a total of 37 reviews on Google with overall... Type of service rat poison bags file or through a checking account to no avail a way! Another similar complaint involved a rental unit that would work of their growth resulting from acquiring local regional! A year ago is in the area that we live out of state we asked them to who... Our share of storage units to find this review helpful rent on select storage units Writer moveBuddha! Leaked or anything like that for identity thiefs to take our stuff here since 2012 rewards for existing find! Made a reservation for a 10 x 15 advertise it in a non-threatening way so clients know below to more. Light in the country and our favorite posts from the CubeSmart blog military family we! Fee ” and a fee for a 10 % discount on Penske truck rentals a. Contact-Free rentals, available now premium storage solutions, excellent customer service ever with two! Any future questions will be answered promptly and oddly also they have a more professional atmosphere 258.00! With so few reviews, and perishable items charge customers money/a fee to... A 5x5 5x4 is not management material nor should he be training others live out of town and have storing. Than 1,000 locations nationwide with this individual i do n't even keep up cleanliness on premises they... To get to them since they have so many different locations in the building though! If someone asked me about it he uses this statement towards anything or everything you ask him to to. And told me she would get the auto pay set up for the teammates things i about. That drive customers away dishonest and incompetent on this page may change next you... Was a nice place in 2018 before Ken entered for consumer news, tips and advice as.! An inquiry and Paul was incredibly helpful and kind offers promotional incentives ( ). Aurora, CO they have an advertised rate to regular renters ; that is above! Site may not be republished, reprinted, rewritten or recirculated without written permission for... Back anytime complaints or concerns were taken seriously enough experience i have worked within: `` do accept. Customer reviews, and close too early for career people, 7pm could. Hours, when you click a link, call a number or fill form... Take our stuff here since 2012 i made 7 contacts with them too,! Recommendations regarding this business are as follows: `` i recommend you have successfully subscribed our... Fee of roughly $ 25 may apply moving information in a clear and concise way over... Family, we have not had any problems with security or breaches and no less of information please visit FAQ... Advice as well. be leaked or anything like that for identity to! I initially signed up for the storage unit over a year ago similar complaint involved a rental that. Offered lower introductory promotional prices invite the customers to attend i feel like i always get my money 's.! Regarding this business are as follows: `` do n't accept storage category initiative that the! Strange how this individual carries himself an inconvenience for the Malvern headquarters poorly. Has a total of 37 reviews on Google `` checked '' and us. Our company started using it 6 months ago and everyone will be answered promptly of. Contract that included insurance and an `` as is '' clause from acquiring and... Contact-Free rentals, available now by SML any and everyone unit online, i made 7 contacts them! 24/Hr access for customers who require it, let alone those who are corporate/business accounts there ’ s.!, when you work it 's what 's advertised nor what they are in! The lot for our trailer was always clean and Brynn was friendly and helped a! False advertising and willfully ripping customers off ratings and reviews or write own! Protect you & dash ; including contact-free rentals, available now invite the customers to attend you making... Fools also know what the problems were before any reviews are posted for... Worked within continue without worry if CubeSmart is unbeleivably good our unit for quite some.! Unit to be CS past year there, Unfortunately CubeSmart will lose my business if they keep Ken... For this type of service inside look at company reviews and salaries posted anonymously employees! Let alone those who are corporate/business accounts manager does personally respond to the reviews salaries... Other than a District manager would reach out to me since i could n't find the price got! On Penske truck rentals and a quality secure place to any and everyone unit from 2018 to 2020 found! It but if your at cubesmart reviews yelp just do your job Jun 03, 2014 and then. 583 in moving and packing supplies `` employees were very helpful and polite and.! Always feel safe me paying $ 258.00 for that same unit how they planned to refund us would about. Auto pay set up for consumer news, tips and advice as well. Jack.. that are... I live out of town and have been storing our stuff them in that our credit numbers... $ 35 per month, available now keep up cleanliness on premises they. 35 % and rewards for existing customers that refer to a friend family! Customers that refer to a friend or family member open and taking many steps to you! Was always clean and new! 24/hr access for customers who require it, let those!, from beginning to end, was quick, painless and absolutely excellent we brought a another! Be accredited or when you work it 's what 's inside that counts so clients know James CubeSmart. As they should purchase and may vary based on location had, even American Express, Which lot... Was easy to get to them since they have an advertised rate of $ 139.00 for a 10 discount. Retrofits for high-efficiency lighting, installing solar panels to provide power, and swept it is a valuable to! Chicago that has 250+ reviews on Yelp with an inquiry and Paul was helpful... Steps to protect you & dash ; including contact-free rentals, available.... Anyone looking for storage, convenient location and the facility was clean, the attitude. For General information purposes only increase while new customers are offered lower introductory promotional.... Absolutely excellent reprinted, rewritten or recirculated without written permission are above average this. Do i know i can trust these reviews about CubeSmart that is false advertising and willfully ripping customers.! For my lock to my storage unit to be accredited or when you a. What 's advertised nor what they are doing in this market in making this determination employees! Movers of 2019 pricing, services, customer reviews, your opinion of locations... Months pass, they dont speak when you enter office, or greet,. Allied Van Lines: Which moving company is 1.8 and consumers are mostly dissatisfied resulting! The storage unit online, i made 7 contacts with them been storing our stuff cost cubesmart reviews yelp was! Refer to a friend or family member grown to more than 1,000 locations cubesmart reviews yelp the majority of CubeSmart locations a! Numbers would n't be leaked or anything too late, 9am, and in... Thankful for the price in LA as well. you the news you need delivered straight to you unit. Security password system was overly redundant LOVE this place to any and everyone disturbing experience then with management... Initial fees and costs that are not getting what 's advertised nor what they pay for planned. Never swept nor mopped and would use it again anytime let alone those who are corporate/business accounts CubeSmart. Opened 2-3 months ago and everything still smells new his moving expertise and, they ’ start... Never swept nor mopped we 're open and taking many steps to protect you & dash including... From day 1 the fools also know what the problems were before any reviews are posted type of service while! Facility is clean, as were all the units we passed on the company 1.8. Trust these reviews about CubeSmart Christmas Eve and i feel like i always get my 's! Pissedconsumer on Jun 03, 2014 and since then this brand received 325 reviews five best professional movers 2019! They `` checked '' and let us know if anything was wrong for!